Goldrush Customer Service | South African Support Channels

How to Contact Goldrush Customer Service? 

Of course, this SA bookmaker also has regular contact methods. If you have questions about how live betting works or rules regarding football betting, contact customer service. These channels include live chat, the Goldrush customer care number for South Africa and email. 

Live Chat  

Live chat is available 24/7, whether you’ve completed the Goldrush registration process or not. Agents are typically quick to respond and offer friendly help when solving problems. You can access the live chat through the chat icon at the bottom of the betting site.

Phone Support  

Punters can call support directly if they prefer speaking to an agent. The call centre is available 24/7, so punters can contact a live agent anytime with minimal effort. However, the number is a landline number, so it isn’t a Goldrush customer care WhatsApp number. You can only call this number, not send messages to it. 

●    Phone Number: (021) 493-5638
 

Contact Email Support  

Besides the live chat and phone line, email support is also available. Emails are answered as soon as possible but can sometimes take up to 24 hours. Punters can use the support email for more severe or complex queries:
●    Email: help@goldrushgroup.co.za

Game Knowledge Centre

While there’s no help section or FAQs, the bookmaker offers a game knowledge centre. However, this centre focuses more on exploring casino games than sports betting markets. As such, it’s ideal for a punter who also likes casino games but won’t be of much help otherwise.

A significant criterion for rating any SA bookmaker is checking the quality of its customer support. Before creating a Goldrush account, check what support channels are available. We also look at how to file a complaint with Goldrush customer care. 

How to Make a Complaint About an SA Bookmaker?

Sometimes, while betting at a SA bookmaker, you encounter issues you cannot solve simply by contacting a support agent. These can be severe problems, such as finding fraud or criminal activity evidence. However, reasons for complaints can also be when the bookie does any of the following:

●    Unfair suspension of account
●    The incorrect calculation of winnings
●    Fixed game odds or results
●    Unfair terms and conditions
●    Not following bonus terms
●    Unfair cancellation or voiding of your bet
●    Issues with the customer support team or IT

South African punters should note that making official complaints is reserved for more severe issues. If you have feedback on the platform’s features or are struggling with a bonus, then contact the support team instead. 

Understanding the Challenge

South Africa’s online gambling environment is governed by its nine provinces. The National Gambling Board is the overarching authority. Still, each province issues and regulates the specific licences for bookies. 

The provinces work together to a degree in that sometimes players can use a betting site licensed by a province other than the one they’re in. However, this can cause issues when it comes to the complaints stage. 

Punters and licensing authorities should be present in the same country. Still, there can be challenges when they’re not even in the same province; the provincial boards could handle specific matters differently. They might also be less likely to handle complaints promptly.

Initial Steps for Resolution

Despite the possible challenges punters face, it’s better to complain than to let it go. This way, you can still make the betting site or licensing authority aware of the issue. The first step to resolving a complaint is to contact the bookmaker.

To file a complaint with Goldrush customer care, you’ll see a link to the “Complaints and Dispute Procedure” page in the footer.

Here, the bookie details how to file a complaint, what contact methods to use, and what you should include in your complaint.

South African players can complain using the Goldrush customer care number, email, or online chat. They must provide their account number and username and a dated, detailed description of the issue.

The bookmaker can take up to 72 hours to investigate the complaint and get back to you with their resolution. The complaint contact methods are:

●    Complaints Page: www.goldrush.co.za/complaints-and-dispute-procedure
●    Email: help@goldrushgroup.co.za 
●    Phone Number: 021 023 3634
●    24/7 Live Chat

Legal and Adjudicative Recourse

Sometimes, the dispute doesn’t resolve after you contact the bookmaker. If it takes longer than 72 hours with no explanation, or you don’t like the solution, then you can take legal action. It doesn’t involve suing the bookmaker or anything like that. Instead, South African punters should file an official complaint with its licensing authority.

The provincial board licensing the Goldrush website is the Northern Cape Gambling Board. While there’s no official complaints portal, the board provides several ways for punters to contact them with issues and queries. As such, punters can use the following methods to file a complaint:

●    Email: enquiry@ncgb.co.za / natashaf@ncgb.co.za
●    Phone: 081 761 9101 
●    Fax: 053 831 1483
●    Mail a complaint or visit the office at 31 MacDougall Street, Monument Heights, Kimberley 8301
●    Contact form: www.ncgb.co.za/contact-us/

When filing a complaint, giving a detailed account of the issue is essential. This account should include a description of the problem and the involved bookmaker. You also have to add your account details and any other relevant information.