YesPlay Customer Support Channels in South Africa

How to Contact YesPlay Customer Service in South Africa

This bookmaker doesn’t offer a wide range of contact methods like a YesPlay customer care mobile number. The live chat is managed by the Yebot, with live agents only jumping in if the bot can’t answer your question.

While the live chat doesn’t state any business hours, it’s likely not a 24/7 chat, as we didn’t receive immediate help.

However, to use the live chat and bot to their full potential, you must be logged into your YesPlay account. While we would have liked to see a YesPlay customer care phone number, a support email is available instead.

You can also use the Help section to find the answers to common questions yourself. These include queries about the YesPlay registration process and live betting. Below, we look at how to contact YesPlay customer care:

Image for YesPlay Yebot

How to Make a Complaint About a Bookmaker

Complaints are typically about more severe problems; you can make complaints about issues such as:

• The bookmaker withholding legal winnings
• Illegal gambling activities, such as underage players
• Unfair seizure of accounts or money
• Unlawful bonus terms
• Fixed game results or match odds

Unlike a complaint made over a YesPlay app customer care number, a written complaint will provide you with a paper trail. This written evidence is crucial, especially since there can be some challenges when making complaints.

Understanding the Challenge

Filing an official complaint isn’t always easy. There’s no guarantee that the YesPlay customer service or the licensing authority in South Africa will resolve the matter to your satisfaction. Sometimes, the licensing authority is located in another country, which means they can be slow to respond or resolve complaints.

In this case, the bookmaker is only available to South Africans, so the licensing authority is located in the same country. However, the bettors might be from a different province than the iGaming Board, which can also slightly delay the proceedings.

Initial Steps for Resolution

This bookie’s terms state that the bettor should first attempt to resolve the dispute with YesPlay customer support. You can contact them via any of the possible support channels to resolve this dispute.

However, we recommend using the YesPlay customer care email ID when filing a complaint. This way, if you need to escalate it to the licensing authority, you can show your previous communication about the dispute as evidence.

Legal and Adjudicative Recourse

This betting site is specifically for South Africans, so the Western Cape Gambling and Racing Board (WCGRB) licences it. The bookmaker will refer the dispute to the Board within 48 hours of notifying you of the escalation.

However, you can also send a complaint to the Board using the below emails:

• General Complaints: Complaints.Compliance@wcgrb.co.za
• Illegal Gambling: Enforcement@wcgrb.co.za
• Objections: Objections.Licensing@wcgrb.co.za 

The WCGRB is typically quite good at resolving queries and complaints. Since its establishment, it has closed over 1,004 illegal gambling operators and seized over 8,900 items. Once the Board has made its decision, it will serve written notice to you and the bookmaker.

Alternative Ways to File a Complaint Against YesPlay

If you’ve received the decision of the Board but still aren’t happy, there are additional steps you can take. You can ask to refer the dispute to arbitration if you want a further opinion. The Arbitrator will be the Manager for Horse Racing and Betting of the Board’s nominee.

Should the dispute take place in a province other than the Western Cape, the Arbitrator can be the specific provincial iGaming Board. A final alternative you can consider is leaving a review on official review sites like Trustpilot. The bookmaker is quite active on Trustpilot, so you might receive a response.